Skip to main content

Projects

Customer Relationship Management (CRM)

A CRM system that manages the full customer life cycle — from leads and sales opportunities to after-sales care.

Challenge

Customer information was scattered across spreadsheets, emails and salespeople’s personal notes. It was hard to track sales progress, opportunities were missed, and data was lost when staff changed.

Solution

Fetek built a web and mobile CRM that centralises customer data and manages the sales pipeline, appointments, contracts and service requests, with role-based access and API integration with the business’s existing systems.

Value delivered

  • A single source of customer data across departments
  • Real-time visibility of the pipeline and sales performance
  • Automated reminders that reduce missed opportunities
  • Customer knowledge retained when staff change

Other projects

  • Enterprise

    Customer 360 — a complete customer view

    A platform that unifies customer data from many systems into a 360-degree profile for sales, service and marketing.

    • Data Engineering
    • Data Lake & Lakehouse
    • Backend & API
    • Reporting

Let’s start with your challenge

With an experienced team behind us, Fetek is ready to be your trusted technology partner for growth. Tell us about your goals and the challenges you face today.

Contact Us