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Projects

Customer 360 — a complete customer view

A platform that unifies customer data from many systems into a 360-degree profile for sales, service and marketing.

Challenge

Each system — sales, customer service, billing, digital channels — held part of the picture of the same customer. No team had a full view to personalise service or make decisions.

Solution

Fetek built pipelines to ingest and transform data from each source, matched and merged customer identities, stored them on a central data platform, and exposed customer profiles, segments and behavioural metrics through a lookup interface and APIs.

Value delivered

  • A unified customer profile built from many data sources
  • Customer segments for service and marketing
  • Data ready for analytics and AI

Other projects

  • Enterprise

    Customer Relationship Management (CRM)

    A CRM system that manages the full customer life cycle — from leads and sales opportunities to after-sales care.

    • Web
    • Mobile
    • Backend & API
    • Integration

Let’s start with your challenge

With an experienced team behind us, Fetek is ready to be your trusted technology partner for growth. Tell us about your goals and the challenges you face today.

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