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Projects

Voice Brandname and IVR software

A platform for branded outbound calls (Voice Brandname) and interactive voice response (IVR), helping businesses reach customers professionally and automatically.

Challenge

Businesses needed to send notifications, verifications and customer care calls at scale, wanted customers to recognise their brand, and wanted simple requests handled through self-service without an agent.

Solution

Fetek developed a system to manage branded call campaigns, configurable multi-level IVR flows, text-to-speech, an API for businesses to trigger calls from their own systems, and call-result reporting.

Value delivered

  • Branded calls that build customer trust
  • Self-service IVR flows that reduce agent workload
  • Automated calls via API, triggered by business events

Other projects

  • Enterprise

    Customer Relationship Management (CRM)

    A CRM system that manages the full customer life cycle — from leads and sales opportunities to after-sales care.

    • Web
    • Mobile
    • Backend & API
    • Integration

  • Enterprise

    Customer 360 — a complete customer view

    A platform that unifies customer data from many systems into a 360-degree profile for sales, service and marketing.

    • Data Engineering
    • Data Lake & Lakehouse
    • Backend & API
    • Reporting

Let’s start with your challenge

With an experienced team behind us, Fetek is ready to be your trusted technology partner for growth. Tell us about your goals and the challenges you face today.

Contact Us